Terms & Conditions
Terms & Conditions
Welcome to our website. By using this site, you agree to the following terms and conditions. We’ve written these in plain language to help you understand your rights and responsibilities when engaging with our services. If you have any questions, please feel free to get in touch.
General Information Only
The content on this website is intended to provide general information about our services and natural healthcare options. It is not medical advice and shouldn’t be treated as such. For personalised support, a consultation with one of our qualified healthcare practitioners is always required.
Advertising Compliance and No Claims
As per TGA advertising guidelines for natural healthcare treatments, we do not promote or make claims about the effectiveness or safety of these treatments. The information provided on this site is for educational purposes only and should not be taken as medical advice. Always consult with one of our qualified healthcare practitioners for treatment recommendations.
No Guarantees or Claims
While we provide information on natural healthcare treatments, we do not guarantee the availability, effectiveness, or suitability of any treatment for every individual. All treatment decisions should be made in consultation with one of our qualified healthcare practitioners, who will guide you based on your personal health needs and circumstances.
Eligibility for Care
Access to certain treatments, including prescription-based natural therapies, depends on your individual health assessment and must meet all relevant regulatory requirements. We cannot guarantee that a particular product or treatment will be suitable for everyone. Your healthcare practitioner will determine the most appropriate treatment based on your personal health needs.
Bookings and Payments
We use a trusted third-party service (HotDoc) to manage appointments. Any payment details or personal information entered on that platform are subject to its privacy and security policies. We don’t store or process payments directly on this site.
Privacy and Health Information
If you contact us through an enquiry form or use our services, we may collect health information needed to support your care. We respect your privacy and handle all information in line with the Privacy Act 1988 and the Australian Privacy Principles.
Website Content and Use
We do our best to ensure the information on this site is accurate and up to date, but we can’t guarantee that everything will be error-free or current at all times. Use of this site is at your own discretion, and it should not replace advice from a health professional.
Warranties and Disclaimers
We make no guarantees (warranties) that this website will always be available, error-free, or suited to your specific needs. While we aim to provide helpful and reliable content, we don’t make promises about its completeness or accuracy. We encourage you to speak directly with a practitioner for advice tailored to your health.
Limitation of Liability
We care deeply about providing quality care and helpful services. If something goes wrong with a service we provide, and we’re found legally responsible, our responsibility is limited to either providing the service again or covering the cost of doing so — as required by Australian Consumer Law. We’re not responsible for any indirect or unforeseen losses that may result from using this website or its services.
Changes to Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on this page, and the new terms will be effective as soon as they are published. We encourage you to review this page regularly to stay informed about any changes.
Severability
If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. The invalid or unenforceable part will be modified to the extent necessary to make it enforceable, while maintaining the original intent of the terms.
Contact Details
If you have any questions or concerns about these Terms and Conditions or anything else related to our services, please contact us at:
Coal Coast Medicinal
396 Lawrence Hargrave Drive
Thirroul NSW 2515
contact@coalcoastmedicinal.com.au | (02) 4268 1632
We endeavour to respond to your enquiry within 1-2 days.